Return & Replacement Policy

Pete’s Aquariums & Fish / PetesAquariums.com is not responsible for the loss or death of any fish or fishes purchased from our site after 7 days of initial shipment arrival.

Failure to be available to receive delivery on the first attempt for living and or live product shall void all warranties and guarantees.

If your fish(es) perish during the 7 days after the initial arrival you can either choose to:

  • Have the fish(es) reshipped
  • Or to have your money for the fish(es) not surviving refunded. Shipping charges will not be refunded under any circumstance.

Proof of Destruction or Death:

You must take three (3) clear pictures (or a 60 second video) of the deceased fish(es) on a plain white background surface. Pictures of the fish(es) in your hand will not be considered genuine or acceptable. Also include a detailed statement as to the deceased item(s) condition when it initially arrived. Please state in your message whether you want the item(s) replaced or refunded.

Once the pictures or video are taken, email them to: info@petesaquariums.com. The images will be checked for authenticity and validity against our return policy for fish(es) submitted in the claim.

The customer is responsible for any and all re-shipping costs – promotional shipping offers will not be granted or honored for any re-shipments.

If you choose to have replacement fish(es) reshipped, please be aware that there is no guarantee on the items being replaced after 12 hours of shipment arrival.

If your warranty replacement fish(es) arrive DOA on the reshipment, you must follow the same procedures as you have done for the initial fish(es) that were lost within 12 hours of delivery.

If you choose not to send pictures of the item(s) in question, you also have to option of sending the deceased item(s) back to us. In the event that you do indeed ship the item(s) back to us you are required to do so with 24 hours from shipment arrival of the item or items in question. Please place the dead item(s) in a sealed zip lock bag that contains a generous portion of table salt. The table salt will help to preserve the item(s) for the trip back and will help to reduce the smell of the deceased item(s) in question. Place the sealed zip locked bag containing the deceased item or items along with the table salt into another zip locked bag. If you do not follow these exact procedures you’re Item(s) will not be granted a refund or replacement.

Please note that if for some reason the postal service you have used chooses to throw your package out because of bad odor, PetesAquariums.com is not responsible for refund or replacement of your deceased fish(es).

All sizes listed are only approximate representations. All pictures and descriptions are generalizations and cannot be exact representations of the product shipped, bought or sold.

ARRIVE ALIVE RESTRICTED GUARANTEE:

Please note that there will be NO REFUNDS issued under any circumstance on any Anemones, Anglers, Lobsters, Morrish Idols, Batfish, Regal Angelfish, Shrimp, Urchins, Octopuses, Eels, Sharks, Stingrays, Hippo Tangs, Clown Tangs, Lionfish, Show Size Fish, nor XL Large Fishes. These expert aquarist only, high value items must be reported with 2 hours of shipment receipt to qualify for replacement.

Any and all shipping costs are non-refundable.

In-Store Return & Replacement Policy

Pete’s Aquariums & Fish is not responsible for the loss or death of any fish or fishes purchased in-store after 3 days of sale.

If your fish(es) perish during the 3 days after the initial purchase you can either choose to:

  • Have the fish(es) replaced
  • Or to have your money for the fish(es) not surviving refunded

If you choose to have replacement fish(es) reshipped, please be aware that there is no guarantee on the items being replaced.

All sizes listed are only approximate representations. All pictures and descriptions are generalizations and cannot be exact representations of the product shipped, bought or sold.

Please note that there will be no refund issued under any circumstance on any Anemones, Anglers, Lobsters, Morrish Idols, Batfish, Shrimp, Urchins, Octopuses, Sharks, Stingrays, Hippo Tangs, Clown Tangs, Lionfish, Show Size Fish, nor XL Large Fishes. These expert aquarist only, high value items must be reported with 2 hours of sale to qualify for replacement.